Delivery & Returns

Your Order

For help with an order or delivery issue, email contact@needesoie.com. Please include your order number and the email address used at checkout.

Delivery

Orders are shipped from China to the United States. Transit generally takes 5–8 days after dispatch. Your estimated delivery date, including order preparation and shipping, will be displayed at checkout.

Shipping options and costs are shown at checkout. U.S. orders of $1,500 or more qualify for complimentary standard shipping. Applicable import duties are included in your order total.

If we cannot ship within the timeframe stated at checkout, we will contact you with an updated estimate and the option to accept the delay or cancel your order for a refund.

Returns, Exchanges & Order Issues

At this time, we do not accept returns or exchanges, including for fit or change of mind.

If your item arrives damaged, defective, or incorrect, please email us within 48 hours of delivery. Include your order number and clear photos of the item and its packaging. Please keep the item while we review your request; you will not need to send it back.

After reviewing the information, we may arrange a replacement item where appropriate and subject to availability. We will contact you with the next steps. This policy does not limit any rights you may have under applicable law.

Missing Orders

If your order has not arrived within 48 hours after its estimated delivery date, email us so we can investigate.